"I wanted to thank you for all of the amazing service you gave to us at Timmins Financial. You were always dependable, approachable, and easy to work with. We built a strong working relationship with you and our team, and you became a trusted resource we could rely on without hesitation. I highly recommend you to any organization seeking reliable and high-quality service and support, whether it is for existing equipment or new purchases. You will be an asset to any client or prospect that is lucky enough to work with you."
Debbie Browne, CEO (Retired), Timmins Financial, NORTHEASTERN ONTARIO
"We greatly appreciated the dedication of Karyn Loree-Spacek, who has maintained excellent communication with our organization and has been proactive in following up to ensure our needs were met. I would not hesitat to recommend Kap Data and Xerox Canada Ltd. to any organization seeking a dependable office technology and support partner."
Todd Davis, CEO, Habitat for Humanity Thunder Bay, NORTHWESTERN ONTARIO
"The service provided by Kap Data has consistently been top-notch. Whenever we require support, their team responds promptly and efficiently – often just a phone call or email away, with response times that are practically immediate. In addition to providing access to the Xerox national support network, Kap Data offers the regional, personalized service that our organization depends on."
Linda Smczyszyn, Executive Director, North Claybelt, NORTHEASTERN ONTARIO
"Thank you, Karyn, for your keen enthusiasm and for connecting us with your Live Coach team to help resolve our scanning and network issues.
Keith was beyond incredible to connect with and his eagerness to help me, his patience, his troubleshooting expertise, and his wonderful kindness made the experience truly the best customer service interaction I’ve ever had."
Amanda Esposti, Office Manager, Northwestern Ontario Innovation Centre, THUNDER BAY
“I have had the privilege of working with Kap Data for over ten years, and throughout this time, they have consistently demonstrated exceptional service, professionalism, and a deep understanding of the unique needs of businesses and organizations in our northern region. Their commitment to customer satisfaction, responsiveness, and expertise in Xerox products and solutions have made them an invaluable partner to our operations.”
Chris Kendall, IT Manager, LONG LAKE 58 FIRST NATION
“Out of all the sales people/account managers I have had over the years with Xerox and all the other suppliers you have been the best. You do what you say you are going to do and you stand with your customer as well as with Xerox. The high level of integrity you have is very rare in your field of business.”
Bob Myers, Owner, Print Pros, THUNDER BAY
"Good Impressions Printing is a mid-sized print shop serving the Fort Frances and Rainy River District area. We offer a variety of full-colour or monochrome services from business cards, raffle tickets, invitations, carbonless forms, business forms as well as full-colour large format printing. We enjoy a reputation for professional, fast, services and we operate a Xerox Versant 280 full-colour press with multiple capabilities along with a Xerox Altalink B8170 copier for fast and efficient large document prints.
One of my graphic designers had put in a service call to Xerox yesterday about an issue with our colour copier. Transfer belt issue possibly. This morning, by 9 am, your service person, Jim arrived and was on the job. He is currently working to solve our issues. I just wanted to let you know how much I appreciate the fast and extremely professional service that you have set up for us in this transition period. This is the best service we have had to date with our copiers.
When we have any issues that require a technician, we require speedy and professional services. I have found that the team from Xerox has been every bit of that. Along with their excellent knowledge of their products and equipment, the Xerox service department have been very fast to respond to any concerns that we may run into, including user error. They are efficient, knowledgeable, and understanding of the industry, professional, and have quickly solved any issues that we have encountered, saving time and money for our business. Professional technicians from Xerox are extremely reassuring and leave my graphic designers feeling confident that they are in good hands.
I cannot say enough about how well we have been treated by the excellent team with Xerox. The best service we have had from any copier provider so far."
Steve McEvoy, Good Impressions Printing, FORT FRANCES
“Your consistent follow through in addressing problems, consistently positive outlook and high standard of customer service are appreciated.”
Mary Allen, Assistant to Shelley Trewin Managing Partner, Weiler, Maloney, Nelson, THUNDER BAY
“Kap Data has been extremely helpful in transforming our environment from one that was problematic on a daily basis to a new environment that is now stable and secure. Karyn has been most helpful and has the right attitude that seems to be missing from so many companies nowadays – the customer comes first – period.”
Darryl Brambilla, MCP, MCSE, I.T. Manager Weeneebayko Health Ahtuskaywin, MOOSE FACTORY
“Your number one quality is that you take care of your clients after you make the sale, such as good and prompt service. Whenever we have a problem, it is quickly resolved.”
Daniel Grenier, Controller, Villeneuve Construction Co. Ltd., NORTHERN ONTARIO
“Karyn is a true professional with advanced listening skills and a keen understanding of budgets and costs. I look forward to working with her in the future.”
Daniel McGoey, Executive Director, Wesway, THUNDER BAY
“I offer you my sincerest thanks for all of the extra attention and effort you gave – are an excellent representation of a standard of customer service and support that is rare. I will certainly miss your guiding hand with the technicians and analysts alike.”
Tracy MacIntyre, Executive Assistant, Thunder Airlines Ltd., THUNDER BAY
“Karyn Loree-Spacek has always responded to and followed up with our concerns and communication very effectively and efficiently day and night.”
Kelly Binette, Administration, NorWest Community Health Centres, THUNDER BAY
“It is a pleasure dealing with Karyn Spacek who is dedicated to customer satisfaction.”
Donald Blier, Controller, Lecours Lumber Co. Limited, HEARST
“Through all the problems encountered, Karyn was very true to her word and the service that she provided, was far beyond our expectations. Karyn has proven on many occasions that her performance, knowledge and interpersonal skills are of the highest professional standards.”
Eiji Tsubouchi, Chief Executive Officer, George Jeffrey Children’s Centre, THUNDER BAY
“The Customer Service” and the business relationship that you personally bring to the table along with your professionalism, expertise, skill and enthusiasm is second to none and we value that tremendously.”
Ron Basaraba, Chief Executive Officer, CreeWest GP Inc., THUNDER BAY
“Son service est toujours resté soutenu et impeccable. Dès qu’un problème lui est souligné, on peut s’attendre à recevoir un appel ou un courriel dans les heures qui suivent. Même à distance, elle se fait un devoir d’assurer la satisfaction de ses clients.”
Mariette M. Dallaire, directrice générale, Centre régional de Loisirs culturels inc., KAPUSKASING
“Karyn was definitely the influencing factor in our choosing to switch to Xerox. That being said, it is her professionalism and her willingness to go the “extra mile” that have made us stay a Xerox customer.”
Bill Matwichuk, Q.C. KAPUSKASING
“Karyn’s professionalism and constant care of our needs and services has been at the forefront of our decision to continue with the Xerox brand of products. She always makes us feel like we are a priority”
Kendra Turgeon, Office Manager, Big O Construction, NORTHERN ONTARIO
“She remains in constant contact, is always available and responds very promptly to any questions or concerns we might have. Karyn proves herself to be a great asset to the Xerox team. Her honesty and knowledge inspire confidence.”
Yves Proulx, Owner, les ateliers nord est printing, HEARST
“Once we decided to move ahead with the purchase and installation of DocuShare, you were always there leading the initiative and making sure that the needs of your client were being met.”
Denis Bérube, General Manager, North Claybelt, NORTHEASTERN ONTARIO
“Karyn and her team answered all questions very timely and tailored their proposal to suit any changes we requested. When I contact Karyn for support, she is able to get the right people involved and gets our issues resolved quickly. Support has been superior to most that I have worked with.”
Gary Primrose, Director of IT, Bearskin Airlines, THUNDER BAY